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Privacy Policy

How RockVance collects, uses, and protects your information

1. Introduction

RockVance ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry or request for quote (RFQ), or otherwise interact with us. We process personal data in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR) where it applies.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact details — your name, email address, company name, country, phone/WhatsApp number.
  • Inquiry details — part number(s), crusher model and type, quantity, descriptions, and any message content you submit through our RFQ or contact forms.
  • Correspondence — information you share with us via email, phone, or chat.

2.2 Information We Collect Automatically

  • Usage data — pages visited, time spent, referring pages, browser type, and device information.
  • Cookies — small data files that help us remember preferences and understand site usage (see Section 5).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes for crusher wear parts and spare parts.
  • Process, fulfill, and deliver your orders and requests.
  • Provide technical support and product recommendations.
  • Improve our website, products, and customer service.
  • Send you relevant technical articles, industry updates, and marketing communications — only if you have opted in.
  • Comply with legal obligations and protect our legal rights.

4. Legal Bases for Processing (GDPR)

Where the GDPR applies, we process your personal data on the following legal bases:

  • Contract / pre-contractual measures — responding to your inquiry or quote request.
  • Legitimate interests — improving our services, preventing fraud, and maintaining security.
  • Consent — where you have explicitly agreed, such as receiving marketing communications.
  • Legal obligation — where required by law.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site. For the full list of the cookies we use, their purpose and lifetime, and how to change or withdraw your consent, see Section 13 (Cookies).

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data:

  • With service providers who assist us (e.g., logistics, hosting, or CRM providers) under strict confidentiality obligations.
  • Where required by law, regulation, or legal process.
  • In connection with a business transfer, merger, or acquisition, with appropriate safeguards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry records are typically retained for a period of up to 7 years for accounting and warranty purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel who need it to perform their duties.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with your local data-protection authority.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Cookies

We use a small number of cookies and similar technologies. Cookies are small text files stored on your device. Some cookies are strictly necessary for the site to work and cannot be switched off; others (analytics) are used only if you give your consent.

13.1 Strictly necessary cookies

These are required for basic site functionality, for security and to remember your choices. They cannot be declined.

Cookie Purpose Lifetime
pll_language Remembers the language you selected. 12 months
cm_sid Signed session identifier used by our security (bot-protection) layer to tell real visitors from automated traffic. It is a cryptographic signature and does not identify you personally. 30 days
cm_ga_consent Records your cookie choice so that we do not ask you on every page. 6 months

13.2 Analytics cookies (only with your consent)

We use Google Analytics 4 (provided by Google LLC) to understand how the site is used — which pages are visited, how visitors reach us, approximate location derived from the IP address, and device type — so that we can improve the site and its content.

Cookie Purpose Lifetime
_ga Distinguishes visitors from one another. up to 13 months
_ga_<MEASUREMENT ID> Keeps session state for Google Analytics 4. up to 13 months

If you decline, we do not set analytics cookies and no identifier is used for you: the analytics library runs in a restricted “consent denied” mode and only aggregated, cookieless pings are sent. Google Analytics 4 does not store IP addresses. Google acts as our data processor and may process data outside your country under Google’s data-transfer safeguards.

How to opt out: you can decline or withdraw consent at any time (see 13.3 below), block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on. For more information on how Google handles data, see Google’s Privacy Policy and How Google uses information from sites that use its services.

13.3 How to change or withdraw your choice

You can accept or decline analytics cookies at any time. The button below clears your current choice, and we will ask you again on your next page view. Declining does not affect your ability to browse the site or to contact us. Please note that blocking strictly necessary cookies may affect how the site works.

Change my cookie choice

Last updated: 10 October 2026.